Privacy Policy

This Privacy Policy explains how Thakral Corporation (HK) Limited (“we”, “us”, or “our”), operating as Cuisinart® Hong Kong, collects, uses, stores, and protects your personal data when you use our Site or services.

We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

1. Scope of This Policy

This Privacy Policy applies to:

Visitors who browse the Site without making a purchase (“Visitors”)
Users who register, place orders, or otherwise transact on the Site (“Customers”)

Together, these are referred to as “Users”.

2. Definition of Personally Identifiable Information

“Personally Identifiable Information” (“Personal Data”) means any information that identifies or can reasonably identify an individual, including but not limited to:

Name
Address
Telephone and fax numbers
Email address
Payment and billing information
IP address
Order and transaction history

It does not include anonymised or aggregated data that cannot identify an individual.

3. What Information We Collect

3.1 From All Visitors

We may collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and usage data

3.2 From Customers

When you place an order or contact us, we may collect:

Full name
Shipping and billing address
Phone number
Email address
Payment method details (processed securely via third-party providers)
Order and transaction details

4. Who Collects the Information

Personal Data is collected directly by Thakral Corporation (HK) Limited.

In addition, trusted third-party service providers may collect or process data on our behalf, including:

Payment gateways
Logistics and delivery partners
IT and website hosting providers

We do not control how independent third parties use your data, but we require them to comply with applicable data protection laws.

5. How We Use Personal Data

We use Personal Data for the following purposes:

To process and fulfil orders
To arrange delivery and customer support
To respond to enquiries and requests
To improve website functionality and user experience
To send service-related communications
To comply with legal and regulatory obligations

We do not sell or rent your Personal Data.

6. Sharing of Personal Data

We may share Personal Data only when necessary, including with:

Payment processors
Delivery and logistics partners
IT and system service providers
Government or regulatory authorities where required by law

We may also share aggregated and anonymised data for analytical or marketing purposes.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect Personal Data against:

Unauthorised access
Loss or misuse
Alteration or disclosure

Access to Personal Data is restricted to authorised personnel only.
Sensitive data such as payment information is encrypted and handled by secure third-party payment providers.

While we take reasonable steps to protect your data, no system is completely secure. We cannot guarantee absolute security of electronic communications.

8. Cookies Policy

8.1 Use of Cookies

We use cookies to:

Remember user preferences
Improve Site performance
Enable secure login sessions
Analyse Site traffic

8.2 Managing Cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect Site functionality.

9. Use of Log Files

We may collect log information including:

IP addresses
Internet Service Provider (ISP)
Browser type
Date and time stamps
Referring and exit pages

This data is used for system administration, analytics, and improving services.

10. Third-Party Partners and Service Providers

We may partner with vendors who require limited access to Personal Data on a need-to-know basis, such as:

Payment processors
Delivery services
IT and hosting providers

This Privacy Policy does not govern how third parties use your data once shared according to their own privacy policies.

11. Disclosure Required by Law

We may disclose Personal Data if required to:

Comply with a legal obligation
Respond to lawful requests from authorities
Protect the rights, safety, or property of our Users or the public

12. Your Rights Under Hong Kong Law

You have the right to:

Access your Personal Data
Request correction of inaccurate data
Withdraw consent for marketing communications
Request deletion or deactivation of your Personal Data (subject to legal obligations)

13. Updating or Correcting Your Information

You may update or correct your Personal Data by contacting us using the details below.

14. Data Retention and Deletion

We retain Personal Data only as long as necessary for:

- Order processing
- Legal and accounting purposes

Upon request, we will deactivate or delete Personal Data, subject to legal and operational requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

If material changes affect how your Personal Data is used, we will take reasonable steps to notify you.

16. External Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

17. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or your Personal Data, please contact:

Thakral Corporation (HK) Limited
Unit B, 13/F, Chuan Kei Factory Building
15–23 Kin Hong Street
Kwai Chung, New Territories
Hong Kong

Free HK Delivery Over $30.

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