Delivery

If You have opted for delivery service in your Order, we will confirm with You the delivery date and time session by email. Please note that no delivery service will be provided on Sunday and public holidays.

Delivery service is not applicable to Restricted Areas, some Outlying Islands, Hong Kong Disneyland, warehouses, courier company, vessels, and public areas such as stations/roads/staircases.

 For designated delivery address with elevator available and carrying item up/ down stairs needed after taking the elevator, a surcharge will be applied (HK$50 per floor per item; for stairs, 10 stairs count as one floor with a charge of HK$50 per floor per item. Complimentary gifts are excluded).

If the destination is not accessible by truck, Delivery Man shall depending on the actual circumstances of delivery, goods will deliver by walk and must meet the following conditions: 1)Receiver may need to lead the way 2)Walking time within 10 mins 3)Flat, wide, and safe roads. Failing to abide by any one of the above conditions will arrange delivery at the nearest parking point, e.g.: Carpark, Village entrance, public mailbox, etc.

If for actual circumstances or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order, deliverymen will quote based on actual circumstances of delivery. Example: stair charge, etc. The customer shall pay the delivery fee in cash on delivery to the courier.

We shall not liable for any delay or failure in delivering the Product(s) caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond Our scope of control.

On the day of delivery, if the Observatory issues a Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, delivery service will be suspended immediately and the affected order will be rescheduled for another delivery date.

If You need to make any amendments to Your Order (such as delivery date, delivery time session or adding items, etc.), please inform Us at least 3 working days (excluding Sunday and public holidays) in advance of the prior agreed date and time of delivery.